SmallBizGenius Analysis

Especiallyyours, a retailer specializing in women's apparel, wigs, and accessories, receives overwhelmingly negative feedback regarding its customer service and product quality. Customers frequently report issues with returns, refunds, and misleading advertising, resulting in a poor overall experience.

Category Breakdown

Scores based on analysis of 96 recent reviews

Customer Service Issues

1.5/10

Numerous reviewers express dissatisfaction with Especiallyyours' customer service, citing long hold times, rude representatives, and unresolved issues. Many customers report difficulty obtaining refunds or exchanges, and some claim they were hung up on or given conflicting information.

65 reviews mention this

Return and Refund Problems

1.0/10

A significant number of customers complain about difficulties with returns and refunds, including unexpected restocking fees, return shipping charges, and delays in processing refunds. Several reviewers claim they were charged for items they returned or never received, and others report that the company's return policy is misleading.

58 reviews mention this

Product Quality Concerns

2.0/10

Many customers report that the quality of the products they received did not match the advertised quality, with some describing the items as cheap, poorly made, or used. Common complaints include issues with sizing, fabric quality, and the overall appearance of the clothing and wigs.

38 reviews mention this

Shipping and Delivery Issues

2.5/10

Some reviewers experienced issues with shipping and delivery, including delayed shipments, receiving incomplete orders, and being charged for shipping despite promotions offering free shipping. Several customers also report that items were delivered to the wrong address or stolen after being left outside their building.

20 reviews mention this

Misleading Advertising

1.0/10

Several customers accuse Especiallyyours of false advertising, claiming that the products they received did not match the descriptions or images on the website or in the catalog. Some reviewers also report being charged for items at a higher price than advertised.

15 reviews mention this

Pros & Cons

What Customers Love

Some wigs are perceived as full and soft. Mentioned 2x
"This unit is very full and soft. A very natural feel."

Common Complaints

Customer service is frequently described as rude, unhelpful, and unresponsive. Mentioned 65x
"And the Lady in customer service is RUDE AND has an attitude with me because I want my money owed to me."
Return process is difficult, costly, and often results in partial refunds or unexpected fees. Mentioned 58x
"I was charged a re-stocking fee for EACH item and return postage which came to 46.00. Basically, I lost almost 50 bucks to try on and return these 3 items."
Product quality is often lower than advertised, with cheap materials and poor construction. Mentioned 38x
"The dresses were a cheap thick polyester, which looked awful and the 3pc pants suit was a thin flimsy fabric."
Shipping is slow, unreliable, and sometimes results in missing or incorrect items. Mentioned 20x
"Never received my item they refused to replace it or refund it. They just kept sending me my address over and over again and asking me to look for it."
Advertised promotions and deferred billing options are not always honored, leading to unexpected charges. Mentioned 15x
"When they offer deferred billing they still take the money that day and tell you that a code wasn't entered when it was, terrible customer service not helpful at all act as though this is all the customers fault."

Common Questions About Especiallyyours

Answers derived from customer review patterns

Is Especiallyyours legit and trustworthy?

Based on 96 reviews, Especiallyyours has a very poor reputation for trustworthiness. Many customers report issues with receiving the correct items, experiencing unexpected charges, and struggling to get refunds for returns. The overwhelming negative sentiment suggests that customers should exercise extreme caution when considering a purchase from this retailer, as there is a high risk of encountering problems with their order or customer service.

Based on 45 reviews

Does Especiallyyours have good customer service?

The vast majority of reviews indicate that Especiallyyours has very poor customer service. Customers frequently complain about rude, unhelpful, and unresponsive representatives. Many reviewers report difficulty resolving issues with their orders, returns, or refunds, and some claim they were hung up on or given conflicting information. This suggests that customers should not expect a positive or efficient customer service experience.

Based on 65 reviews

Is Especiallyyours worth it for small business?

Given the overwhelmingly negative reviews regarding product quality, customer service, and return policies, Especiallyyours is generally not worth the risk for small businesses. The potential for receiving substandard products, encountering difficulties with returns, and dealing with unhelpful customer service representatives makes it an unreliable vendor. Small businesses should seek alternative suppliers with more positive customer feedback and a proven track record of reliability.

Based on 70 reviews

What is Especiallyyours' return policy like?

The return policy of Especiallyyours is a frequent source of frustration for customers. Many reviewers report unexpected restocking fees, return shipping charges, and delays in processing refunds. Some customers claim they were charged for items they returned or never received, and others report that the company's return policy is misleading. The consensus is that the return process is difficult, costly, and often results in a negative experience.

Based on 58 reviews

Ready to Try Especiallyyours?

Save on your first purchase with 4 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Especiallyyours against 522 similar lifestyle & perks options.

View Alternatives